Returns & Cancellations

If for some reason you want to cancel your delivery before the flowers have left the store, we offer a full refund or can put your order on hold until further notice.

If the flowers have been delivered and there is an issue with delivery or unhappy with the product, we may offer a refund on the flowers, depending on the circumstance however we do not refund the delivery charge. In case of a refund we have the right to collect the flowers from the recipient including the wrapping/vases etc as we need to see the flowers in order to process the refund.

All monies refunded will be back on the credit card they were paid with - not to the recipient or third party.

If you feel your flowers should be replaced, we ask customers to contact us within 48hours for a replacement or refund. If you don’t meet this time frame unfortunately, we do not offer this as it was out of our professional care. We do love the feedback however and if we believe it should be managed, we may offer you a smaller replacement or store credit. As flowers come into our shop and look perfect, they sometimes don’t show diseases or damage until days later, therefore we are happy to be flexible on the circumstance.

For Potted Plants you have up to 3 Days to bring your plant back instore if you are unhappy with it. As after that it is out of our professional care and is up to you to care for it correctly. If the plant has a disease or is/has started to die in those 3 days, we are happy to give you a full refund or replace it. If you are unhappy with the look of the pot plant, we are happy to give you a store credit. 

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