Terms and Conditions

Terms & Conditions

Seasonal Products

All product images on this site are only for representation purposes only to show you our style .We work with Mother Nature so flower availability changes from day to day-  Seasonal factors, market availability & seasonal pricing we cannot always create the designs exactly as pictured on this website.  Trust our expert flowering loving team to substitute for you where they see fit. 

All flowers are sent out fresh so they may still be in bud form for longer lasting purposes. 

Substitutions

We reserve the right to substitute products where necessary ie- Vases, Chocolates and Hamper items may differ from photo

We will substitute those items with products of equal value or make to equal value/above value

If no substitutions are available we will call you to discuss. 

 

Deliveries

Please see our delivery page for same day cut off times - any orders received after these times will be sent the following working day

If you require a delivery out of our standard same day delivery run 10-6pm. You may be contacted to pay for a priority delivery run.

We do not do guarantee delivery times for a standard same day delivery run 10-6pm. 

Funeral services will be delivered an hour before the service, if enough time has been given.

Our couriers do their very best to get everyone’s delivery delivered asap. If we are given wrong addresses or no contact number for the recipient  this does delay our deliveries and affects everyone else on board. We do advise to please make sure all details are triple checked before processing your order. If you do give us a wrong address or an incomplete address and this affects our delivery run you will be contacted for additional cost for time delay, phone calls, re-deliveries and change of address.

We are not liable for any delivery that is left by our drivers and the delivery contact details are wrong (eg- left at wrong house because the wrong house number was given or wrong contact details)  please please please triple check your order - the delivery address and contact number for the recipient so this doesn't happen.

If no one is home at the address given, our courier will choose to leave your gift at the home or workplace in a safe and secure place., a photo will be taken to prove where they are left, They will call or text the recipient to let them know. If we cannot access properties or there is no safe place to leave your gift, we will than either call the recipient or customer to be advised what would like to be done.

If there is no access to the property (locked gate or scary dog) and we can’t contact either you or the recipient the gift will be bought back to the shop and dealt with there. If a re-delivery is required, we do charge for the second delivery as we get charged by our courier.

To avoid any issues please make sure all CORRECT details are provided – correct address, business name, landmarks, contact number for recipient, delivery instructions if not home or ways to access properties, Unit numbers, and any other important information

* For orders containing fresh food products like our Sweet Treats or Cheese Hamper we need BOTH contact numbers as due to the heat we cannot leave these, if contact cannot be the items will be brought back to the shop for collection*

Returns & Cancellations

If for some reason you need to cancel your delivery before the flowers have left the store, we can offer a full refund or can put your order on hold until further notice. If the flowers have been delivered and there is an issue with delivery or the recipient is unhappy with the product, we may offer a refund on the flowers, depending on the circumstance however we do not refund the delivery charge.

At our discretion we may ask for the flowers to be returned to the store to assess them before a refund is given if we think they have not been treated as per the care instructions

 

If you feel your flowers should be replaced, we ask customers to contact us within 48hours for a replacement or refund. If you don’t meet this time frame unfortunately, we do not offer this as it was out of our professional care.

At our discretion we may ask for the flowers to be returned to the store to assess them before a refund is given if we think they have not been treated as per the care instructions

 As flowers leave our shop looking perfect, they sometimes don’t show diseases or damage until days later, therefore we are happy to be flexible on the circumstances. 

Customer Behaviour

At That little flower Shop we understand that flowers can be expensive and a luxury item, that is why we have the highest standards of freshness, value and customer service. If for some reason you are unhappy with your product or service, we do ask you to let us know as soon as possible - within 48 hours

However, we are a team of real people and flowers are a seasonal product and certain times of the year they last better than others due to heat, so we do ask if you could let us know with some respect. We do not and will not tolerate abuse or threatening comments to our little shop. Please let us know nicely and  politely and we are more than happy to talk to you to get a resolution

Treat others how you want to be treated - Kindness goes a long way

 

 

Ticking the Terms & Condition box you have agreed with all That Little Flower Shop's terms and conditions above and understand.